Tortoise

LIVE LOCALLY? CLICK + COLLECT!

Just select ‘Collect in Store’ during the checkout procedure Please alow 1 working day before coming to store to collect item.

Simply bring your ‘order processed’ e-mail confirmation and proof of I.D. for collection any time during opening hours.

STANDARD UK DELIVERY FOR EXTRA SMALL ITEMS £0.95p

STANDARD UK DELIVERY FOR SMALL ITEMS IS  £2.00

STANDARD UK DELIVERY FOR MEDIUM ITEMS  IS £4.50

STANDARD UK DELIVERY FOR LARGE ITEMS  £8.50 

Return & Refund policy

Refund policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

• Product is defective

• Product is not as described

• Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

Returns can be mailed to: Thoresby park, TRUESCULPT unit 9, Nottinghamshire, NG229EP. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to info@truesculpt.co.uk